Your room reservation:
FAQ
Book a room online
You can book your stay at the Stadthotel Donauwörth within a few minutes using the booking form. Your room is then reserved and ready for you. We welcome you at the reception from 3 to 5 pm (On Saturdays, Sundays and public holidays we are reception is not always occupied) and otherwise around the clock via our useful check-in machine.
Contact us
Do you have questions about booking? Do you need personalised assistance?
We will be happy to help you!
You are also welcome to send us a message for booking requests or appointment enquiries. If possible, please use the booking form.
We will answer your enquiry as quickly as possible and get back to you directly.
Booking conditions (Our AGB's)
Access to the hotel and the respective booked room / suite is only permitted to the guest known by name on whom the booking was made. This also applies to all other portals on which our rooms / suites can be booked.
Please note that payment for the booked arrangement
arrangement must be settled on arrival at the latest.
Cancellation conditions
Unless otherwise announced, you can cancel your stay free of charge on the booking portal you are using until 11.59 pm on the day before arrival. Otherwise the cost of the first night will be charged. All further days will be cancelled free of charge.
Group bookings
Special cancellation conditions apply for reservations of 5 rooms or more. Cancellations up to 4 weeks before arrival are free of charge. Cancellations made at shorter notice are not possible and will be charged at 100% of the reserved stay (room rates without special services such as breakfast).
Seasonal prices
Seasonal price adjustments and all changes reserved. Please refer to the booking tools for current prices.
Refunds
In the case of a stay that has already commenced, the possibility of a refund will be examined on a case-by-case basis if guests depart early. This goodwill decision is the responsibility of the hotel management and is made depending on seasonal capacity utilisation.
Room (allocation)
For organisational reasons, the room allocation may change several times before check-in. The room can be changed to another room of equal or higher quality at any time. There is no entitlement to a specific room (with the exception of barrier-free/disabled-accessible rooms).
Please note that the pictures shown on this website are representative examples of the respective room category. Within a room category, the rooms may vary in terms of layout and furnishings. Therefore, the room allocated to you may differ from the pictures shown.
Payment
When paying for a booking in advance, payment must be received in our account before arrival in accordance with our cancellation conditions (please note: group reservations differ). Otherwise we reserve the right to release these rooms in accordance with the cancellation conditions.
In this case, the cancellation fee will still apply. We recommend depositing a credit card with a sufficient limit, which can be charged on the day of arrival.
If you wish to provide us with a credit card for billing purposes, for security reasons this may only be sent by fax (0906/99996701) can be sent.
Please note that virtual credit cards can only be used during our reception hours.
Pets
Pets are not allowed in our hotel.
Additional services
Please note that additional services such as an extra bed, baby cot, pillow for allergy sufferers, specific room requests or room location can only be considered before the end of reception hours.
If you book outside reception hours, special requests cannot be taken into account as reception is not staffed at all times.
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